From good intentions to documented practice
Accreditation did not change what the Edmonton Mentor Network could do. They already did great work, but it changed what the team could point to when asked how they do it.
The Edmonton Mentor Network serves youth, primarily Indigenous, many of whom have experienced some form of trauma. Their work is trauma-informed by design, meeting young people where they are.
Accreditation gave the Edmonton Mentor Network a structured way to confirm where they had strong practices, tighten up areas that were lacking, and build safety into their policies.
Milestone 1: Decision to pursue accreditation
Funder requirements brought the Edmonton Mentor Network to CAC. They thoroughly researched other accrediting bodies but found CAC to be more suited to their needs. Their motivation to provide care at the highest standard for the young people in their programs helped them stay the course.
Milestone 2: Relationship with a CAC coordinator established
A CAC Support Coordinator reached out and began to guide the team through the self-study process from day one. The coordinator also provided access to the standards and documents needed at this assessment so the team could clearly understand the full process.
Milestone 3: Self-assessment completed
The team reviewed their policies, practices, and safety protocols against CAC standards.
Milestone 4: On-site review
Independent reviewers visited the organization, looked through documents and policies, and flagged areas that needed strengthening. They provided 30 days for the team to respond to their findings. This was enough time to make the needed changes and adjust where required.
Milestone 5: Accreditation designation received
The Edmonton Mentor Network became formally accredited. A well-deserved outcome, given the work the team put into ensuring their policies meet the highest accepted standard in Canada.
Where they are now
- Staff are better equipped with clear, actionable policies
- Youth safety practices have been prioritized and strengthened
- An ongoing coordinator relationship that extends well past the accreditation review itself
- Increased credibility with funders and the community
Our Support coordinator has continued to check in on us to see how we are doing long after our award. The support from CAC doesn't stop once you're accredited, even when the issue has nothing to do with accreditation.