COMMON QUESTIONS
Answers to the questions we hear most
These are some of the questions organizations have asked us, and we hope these answer them.
How much does accreditation cost?
Think of accreditation as an investment in your organization’s future. We help you maximize value while meeting your budget.
Reach out to our Finance & HR Manager to receive a copy of our fee schedule
What does the accreditation fee cover?
The accreditation fee is all-inclusive and includes unlimited email, phone and videoconferencing support as well as up to 2 in-person visits from CAC’s Support Services staff. It includes electronic copies of the standards, accreditation services, information sessions and award decisions.
How much staff time will this require?
This is dependent on the needs and experience of your organization. CAC provides a Support Coordinator who works alongside your staff, offering guidance and training to ensure a smooth process. We continue to check in long after accreditation is complete. We also recommend setting up a team to oversee the process as a way of setting a habit of quality assurance.
We don't feel ready. Is that normal?
Completely normal. Most organizations feel this way at the start. The self-assessment phase is specifically designed to help you prepare.
This Decision tree was prepared with you in mind. Download here.
How long is the accreditation process?
How much time do I get to respond to the panel?
Your organization will be given 30 days and the Support Coordinator will help you with the response document.
What if we don't acheive accreditation on the first review?
You will receive detailed feedback. Denials are very rare, but even if that happens, organizations get the opportunity to significantly strengthen their programs through the review process, regardless of initial outcome.
I was previously accredited with another organization? How do I make the switch to CAC?
We can help you make the transition to CAC’s accreditation services. Contact us to explore how that would look
I have a complaint. Who do I reach out to?
My question isn't answered here
Please reach out to us, and we will direct your questions to the appropriate person. Contact us.
Do you offer an Indigenous-specific accreditation process?
Yes. Nearly half of all CAC-accredited programs carry our Indigenous designation, which recognizes programs built around Indigenous values and practice models. Learn more about our Indigenous Framework.
How long is CAC accreditation valid?
The maximum accreditation award is 4 years, and 3 years for organizations undergoing accreditation for the first time (after that they are eligible for up to 4 years), depending on outcomes.
IS ACCREDITATION RIGHT FOR US?
Not sure if your organization is a good fit? Our Support Coordinators can walk you through the eligibility criteria and assess readiness with you
TYPES OF ACCREDITATION
CAC accredits programs across multiple sectors including health services, social services, and Indigenous community programs.
Couldn't find what you were looking for?
Please reach out.